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Yoma Fleet Help Center

Before Drive: My reserved vehicle is not parked at the designated rental hub where it should be or isn't here, what should I do?

If your reserved vehicle is not parked at the designated rental hub or is not present when it should be, here are the steps you can take:
  1. Contact Yoma Car Share Support:
    • Contact Yoma Car Share customer support immediately at our hotline, 09 YOMAFLEET (09 966235338). Provide them with details about your reservation and explain the situation.
  2. Use the Yoma Car Share App:
    • Check the Yoma Car Share mobile app to see if there are any updates or notifications regarding the change in the vehicle's location.
  3. Wait at the Designated Hub:
    • In some cases, the vehicle might be delayed. Wait at the designated rental hub for a reasonable amount of time to see if the vehicle arrives.
  4. Check for Alternate Vehicles:
    • Explore the Yoma Car Share app to see if there are alternative vehicles available nearby. You may find another suitable option for your reservation.
  5. Customer Support Assistance:
    • Ask for assistance from Yoma Car Share customer support to guide you on the next steps. They might help you locate an alternative vehicle or provide instructions on what to do next.
Remember to communicate promptly with Yoma Car Share support to ensure a quick resolution to the issue and to explore options for your reservation.

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