General Questions

• What device permissions does the app need?
• What are the primary differences between the Web and Mobile versions?
• What are the hardware requirements for the Logistics Mobile app?
• Can small businesses use Yoma InnoSights Logi?
• Is Yoma InnoSights Logi cloud-based?
• Is Yoma InnoSights Logi separate from fleet tracking?

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Web Version

• Can I reassign orders during delivery?
• Can I manually edit routes?
• Can routes be optimized automatically?
• Can I import delivery orders in bulk?
• What can the dispatchers do in the web version?

Mobile App

• Can drivers call customers from the app?
• Can drivers collect signatures?
• Can drivers upload photos?
• Can drivers add notes?
• Can a driver mark delivery failed?
• How does a driver complete a delivery?

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Orders & Deliveries

• What delivery statuses are available?
• Can photos be uploaded as proof of delivery?
• Can customers sign upon delivery?
• Can I set delivery priority?
• Can I schedule deliveries for future dates?
• Can I create single or multiple delivery orders?

Notifications & Communication

• Can drivers call customers directly?
• Can dispatchers chat with drivers?
• Can customers receive SMS or email updates?
• Can customers receive ETA notifications?

Notifications

• Can dispatchers receive alerts?
• Can customers receive delivery updates?

Reports

• What reports are available?
• Can I export reports?
• How do I generate reports?

Troubleshooting

• Why can't I edit an order?
• Cannot upload photo proof?
• App is slow or freezing. What should I do?
• GPS not working on mobile app?
• Orders not appearing for the driver?
• Notifications not sent?

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Operations & Settings

• Can I restrict user access?
• Can multiple users access the system?
• Can I use custom fields for orders?
• Can I assign by vehicle capacity?
• Can I create warehouses?

Login & Account

• Can multiple users use the same login account?
• Can I change my password?
• What should I do if I forgot my password?
• How do I log in to Yoma InnoSights Logi App?
• How do I log in to Yoma InnoSights Logi Website?

Live Tracking

• Can I see the estimated arrival time?
• Why is the driver's location delayed?
• How do I track drivers live?

Route Planning

• Can I change a route after dispatch?
• Can I assign multiple routes in one day?
• Can I manually rearrange stops?
• How do I create a route?

Order Management

• Can I upload many orders at once?
• How do I search for an order?
• Can I cancel an order?
• How do I edit an existing order?
• How do I create a new order?

Dashboard

• What do the status colors mean?
• What can I see on the dashboard?

Reports & Analytics

• Can I monitor driver productivity?
• Can I export reports?
• Can I calculate the route cost?
• What reports are available?

Technical Limits & Restrictions

• How far back can I see my route history?
• What are the limits for importing orders?
• What is the maximum file size for attachments?